In The News

MarketWatch, May 2026
WorldCup Ticket Prices

WallStreet Journal, April 2026
AI Travel Agents

NY Times, April 2026
Flight Cancellations

Conde Nest Traveler, April 2026
Network Impacts of Fuel Prices

PBS, April 2026
EU Airfare Impacts

Globe and Mail, April 2026
JetFuel Shortages

San Francisco Chronicle, March 2026
Spring Break Price Increases

Fortune.com, MSN.com, ABCNews.com March 2026
Airfare Increases

NJSpotlightnews.org, December 2025
New Ticketing Process at World Cup

MarketWatch, September 2025
TicketMaster Being Sued

MarketWatch, September 2025
Dynamic Pricing and Ticket Lotteries

PBS, September 2025
Pricing for the World Cup Frustrates Fans

MarketPlace, May 2025
How Do Online Travel Agents Work?

NY Times, March 2024
Travel Advisers: When to let a professional plan your trip

Reuters, April 2024
Need a hotel in the US for Graduation Day? Good luck

NY Times, May 2024
Biden’s Open War on Hidden Fees

Skift, December 2024
FTC Issues Final Rule on Junk Fees

Travel Weekly, July 2023
Analysts say Expedia-Hopper split was bound to happen

The Hill, February 2022
Frontier, Spirit merger likely to draw DOJ scrutiny

Marketplace, October 2022
Why the travel and hospitality industries need business travel to make a comeback

CoStar, February 2021
Hotels Seize Bigger Share From OTAs During Pandemic

NY Times, August 2021
Some Hotels Are Mandating Vaccines. Will Others Follow?

Marketplace, October 2021
Smoother sailing this winter for the cruise industry?

USA Today, April 2020
Planning for life after coronavirus: When will we know it’s safe to travel again?

NY Times, Aprils 2020
Why Is Getting a Refund From an Online Travel Agency So Hard?

CNN, May 2020
What will staying in a hotel look like in the near future?

Kiplinger, June 2020
Online Reviews You Can Use: Navigating Online Opinions for Better Buying

Marketplace, December 2020
Will business travel return to normal after the pandemic?

PhocusWire, April 2019
Welcome to next-generation hospitality: Attribute-based booking, tech-led services and achieving cult status

Travel Weekly, September 2019
Handing Expedia its wholesale sales gives Marriott retail rate control

USA Today, November 2019
How to recognize and protect yourself from Airbnb, home rental scams

Travel Weekly, November 2019
Recent OTA rules could topple resort fees before new laws do

NBC, June 2018
Hidden or unexpected travel fees can break your vacation budget

PhocusWire, July 2018
Why marketing and revenue departments should bury the hatchet, right now

PhocusWire, June 2017
Latest thoughts on the billboard effect

Travel Weekly, September 2017
Analysis: A leap from Expedia’s calm to Uber’s chaos

Travel Weekly, October 2017
Who’s being served?

Forbes, November 2017
Are Hotels Gouging When Doubling, Tripling Or Quadrupling Rates?

Travel Weekly, November 2017
Airbnb and hotel group skirmish over tax claims

Travel Weekly, December 2017
Airbnb-branded apartment complex fuels opposition from hotel industry

Travel Weekly, December 2017
Mutual mudslinging as competitive strategy

Travel Weekly, January 2016
TripAdvisor booking inventory up over 20% after Priceline deal

NY Times, January 2016
Comforts of a Hotel That’s Close to Home in Dangerous Weather

Travel Weekly, January 2016
Report: 2015 a record year for travel tech investment, by far

Hotel Management, May 2016
Go Ahead Respond to Reviews

NY Times, May 2016
Stuck With a Pricey Hotel Reservation? Maybe You Can Sell It

Travel Weekly, August 2016
Expedia-Red Lion partnership touted as ‘win-win’ scenario

Travel Weekly, October 2016
Hotels’ book-direct push failing to slow down OTAs

Travel Weekly, November 2016
TripAdvisor no longer censoring assault claims in hotel reviews

NY Times, October 2016
Soothing ruffled guests, hotels meet threat of bad reviews

Travel Weekly, April 2015
Online giant Amazon enables hotel bookings

PhocusWire, August 2015
Is the billboard effect really dead? Watch this space…

Travel Weekly, October 2015
Delta adopts Apple Pay for ticket purchases

Travel Weekly, October 2015
TripAdvisor, Priceline join forces

Travel Weekly, November 2015
Expedia expands beyond OTA market with HomeAway deal

NY Times, December 2015
Hotel Reservations are Becoming More Complicated (and costlier to Cancel

Skift, December 2015
Digital Travel Marketing This Week: Is the Hotel Billboard Effect Dead?

PhocusWire, May 2014
Does the Expedia billboard effect still exist for hotels?

Travel Weekly, July 2014
Groupon eyes last-minute bookings with app

PhocusWire, January 2013
How to respond to hotel reviews (hint: not too much)

Travel Weekly, June 2013
Accor suspends exec who posted fake reviews

Travel Weekly, September 2013
Starting anew on TripAdvisor

Travel Weekly, January 2012
Report says hotels lose out with merchant sales on the Web

Travel Weekly, June 2012
New semi-opaque sales model has Priceline fighting its legacy

Travel Weekly, November 2012
Cornell study links hotel reviews and room revenue

PhocusWire, November 2012
Online reputation directly affects revenue per room in hotels – so what to do about it?

Travel Weekly, April 2011
Research firm says OTAs cost hotels $2.5 billion last year

PhocusWire, August 2011
Are online travel agency hotel commissions reasonable?